Responsive image FAQ
Q1. What are the bit rates supported?
Q2. What is the internet bandwidth required for each bit rate?
Q3. How do I actually watch stream, cos this just says "Error loading stream: cross domain access denied"?
Q4. Stream is very poor...Keeps on buffering, Why?
Q5. Which are the countries where Live Streaming is available on cricketgateway.com?
Q6. What countries dont have Live Stream?
Q7. I have bought a subscription, but when I go to Live Streaming it says I need to subscribe. I have already subscribed so why am I getting this message?
Q8. Why is my video and audio quality poor? Voice and video are not matching.
Q9. Getting only audio but no video, why?
Q10. Error loading player: No Playable Source Found?
Q11. Can I watch LIVE Streaming on multiple devices at the same time?
Q12. How To Clear Browser Cache?
Q13.Can I link my iOS account to a Web account?

Q1. What are the bit rates supported?
The bit rates supported for cricketgateway.com are given below
360p,480,720p,1080p for all countries
The bit rates supported for cricketgateway.ae are given below 360p,480,720p
However, there is an Auto mode on the stream and it selects the best bit rate according to the Internet bandwidth availability for High Clarity seamless viewing

Q2. What is the internet bandwidth required for each bit rate?

ResolutionBandwidth
640 x 360p750.0 kbit/s
854 x 480p1.024 Mbit/s
1280 x 720p1.5 Mbit/s
1920 x 1080p3.5 Mbit/s


Q3. How do I actually watch stream, cos this just says "Error loading stream: cross domain access denied"?
Kindly clear the browser cache and refresh the page. If the problem still exists, please write to : support@cricketgateway.com

Q4. Stream is very poor...Keeps on buffering, Why?
This is mainly due to internet availability for the system or device you view it in. Please check you speed by doing a speed test and check if it answers the parameters asked in Q 2.

Q5. Which are the countries where Live Streaming is available on cricketgateway.com?
Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Åland, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Sint Eustatius, and Saba, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos [Keeling] Islands, Colombia, Comoros, Congo, Cook Islands, Costa Rica, Croatia, Cuba, Curaçao, Cyprus, Czechia, Democratic Republic of Timor-Leste, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands, Faroe Islands, Federated States of Micronesia, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Hashemite Kingdom of Jordan, Heard Island and McDonald Islands, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Ivory Coast, Jamaica, Japan, Jersey, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Luxembourg, Macao, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Poland, Portugal, Puerto Rico, Qatar, Réunion, Republic of Lithuania, Republic of Moldova, Republic of the Congo, Romania, Russia, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Saint-Barthélemy, Samoa, San Marino, Saudi Arabia, São Tomé and Príncipe, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia and the South Sandwich Islands, South Korea, South Sudan, Spain, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, U.S. Minor Outlying Islands, U.S. Virgin Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe, South Africa, India

Q6. What countries dont have Live Stream?
No exclusions for PSL

Q7. I have bought a subscription, but when I go to Live Streaming it says I need to subscribe. I have already subscribed so why am I getting this message?
Do you have multiple logins in our system like FB, Google and direct login? Check the email that was sent to you after subscription, it will have the login type. Use the login type given in the email.

Q8. Why is my video and audio quality poor? Voice and video are not matching. This might be because of bandwidth issue. Please refer to Q2.
Voice and video are not matching due to Machine Looping. For this you may have to clean the cache and try reloading the page.
If not please write to us on Cricketgateway

Q9. Getting only audio but no video, why?
Please clear the cache and reload the page If the problem still persists, please write to us on Cricketgateway

Q10. Error loading player: No Playable Source Found?


Chances are that you're using Internet Explorer or Firefox and your Flash plug-in has not been enabled or installed on the browser
Chrome has Flash built in and with Safari as long as you have Flash installed it will function, but if it is not working, you may need to update it to the latest version of Flash. Go to http://get2.adobe.com/flashplayer/ to update to the most recent version of Flash.

Q11. Can I watch LIVE Streaming on multiple devices at the same time?
No, you cannot watch LIVE Streaming from multiple devices at the same time. If you do, you will be signed off from earlier logged in account.

Q12.How To Clear Browser Cache?

For Chrome
Step 1: Click on the Chrome menu icon seated towards the right end, besides the address bar.
Step 2: Navigate to Tools -> Clear browsing data. If you love keyboard shortcuts you can use the Ctrl + Shift + Delete combination and ignore Step 1 and Step 2.
Step 3: A pop up (as shown below) will appear on your screen. Here, you can select, not just cache, but any browsing data that you wish to delete.
Step 4: Since we are concerned with browse cache, tick mark the option reading Empty the cache and uncheck all others. In order to clear cache completely we suggest that you select beginning of time from the drop down. Click on Clear browsing data when done.

For Firefox
Step 1: From the History menu, select Clear Recent History.
Step 2: If the menu bar is hidden, press Alt to make it visible.
Step 3: From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
Step 4: Next to "Details", click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.
Step 5: Click Clear Now.
Step 6: Exit/quit all browser windows and re-open the browser.

Q13.Can I link my iOS account to a Web account?
Yes, you can. To view streaming across devices, you have to link your iOs pass to a cricketgateway account. Please find the steps below for linking.
Step 1: Go to the Cricketgateway app on iphone/ipad in which you have purchased pass.
Step 2: Log out from the app, if already done
Step 3: Go to subscription Page
Step 4: Click "Restore Purchases"
Step 5: You see a message "No new Passes to Restore. Do you want to link the existing Pass?"
Step 6: Press "Yes" and proceed to login with your email ID
Step 7: You will get a message "Link Successful".
After following the above steps, you can able to use your login to watch streaming across devices.